Select Page

Frequently Asked Questions

Health and Safety: 

  • What is the mask policy for the Museum? At this time, masks are encouraged, but not required when entering the Museum
  • Will I be required to show proof of vaccination when I visit? Not at this time.  
  • What is the Museum doing to make things safe regarding Covid-19? The St. Louis Kaplan Feldman Holocaust Museum has safety measures in place based on guidance from the Centers for Disease Control and Prevention (CDC) and local governments. We are asking all visitors who are sick or feel unwell to please stay home, and we encourage guests to wash and sanitize their hands frequently during their visit.  
  • What are your security protocols? The St. Louis Kaplan Feldman Holocaust Museum is dedicated to your safety while on our premises.  All visitors will pass through a security screening overseen by professional security personnel prior to entering the lobby. This includes a bag check. All purses, bags, and jackets must pass through security. Large bags are prohibited within the Museum. 

Operations, Accessibility, and Amenities: 

  • When is the Museum open? The Museum is open to the public Wednesday – Sunday 10 am to 4:30 pmThe last ticket will be sold at 4 pm.  
  • When is the Museum Gift Shop open? Our Gift Shop is open during the Museum’s opening hours and during public events/programs.  
  • Can I come to the Museum just to visit the Gift Shop, without paying the admission fee? Yes! You may browse our Gift Shop, located to the left of our Front Desk, no ticket required. To enter the Main Exhibition or Impact Lab, you will need a ticket.  
  • When is the Archive & Research Center open, and do I need an appointment? Our Archives & Research Center will be open on Tuesdays and Thursdays by appointment. You must schedule an appointment to access the Archives & Research Center. Please email Diane Everman at DEverman@STLHolocaustMuseum.org to reserve your spot today.  
  • How much does admission to the Museum cost? The permanent Holocaust exhibition is $12 for Adults (18-64), $10 for Seniors (65+), $10 for Students with a valid student ID, $10 for Veterans, $6 for Young Adults (10-17). Survivors, members, and children under 10 are free. For the Impact Lab, admission is $3 for adults (18+), $2 for Young Adults (10-17), and $2 for members. Impact Lab admission is included in All Access memberships and above. Children under 10 are free.
  • What are your accessibility accommodations at the Museum? The Museum is fully ADA compliant. To reach our lower level and Archives & Research Center, there is elevator access located to the right of the Main Exhibition space, next to our Auditorium. To reach the Impact-Lab, there is an accessible incline located to the left of the Front Desk and stairsThe Museum is also a proud partner of Kulture City, creating a sensory safe environment for all our visitors. If you would like a sensory bag, please check with our Front Desk staff. We also have sensory sensitive spaces to accommodate our visitors’ needs.  
  • Do you provide wheelchairs for guests? A limited number of wheelchairs are available free of charge for use while visiting the Museum.  
  • Is there a Coat Check? No. The Museum encourages all guests to leave coats, jackets, backpacks, purses, and bags in their vehicle. Though purses, bags, and jackets will be allowed within the building after being passed through security, large bags are prohibited within the Museum  
  • Are water bottles and snacks allowed within the Museum? Food and drinks are allowed after they have passed through security. However, large bags are not permitted in the building, and food (including chewing gum) and drinks are not permitted in the Main Exhibition, Impact-Lab, Special Exhibition, and Archives & Research Center. For school groups with questions regarding lunch or bags for students, please check out the School Groups tab. 
  • Is internet access available for visitors in the Museum? Free Wi-Fi access is available in most areas of the building. Visit the Welcome Desk for more information.
  • May I take pictures in the Museum? Due to the sensitive content in the Museum, the practice of taking selfies and the use of tripods, monopods, selfie sticks, and flash lighting are all prohibited. Photography, without the flash, and video are welcome provided they are solely for personal, noncommercial use and are taken in a respectful manner that aligns with the Visitor Conduct Policy.  
  • Is there a place to eat at the Museum? There are vending machines located on the lower level. However, there is no dining space or café. Please keep in mind that food (including chewing gum) and drinks are not permitted within the Main Exhibition, Impact Lab, Special Exhibition space, or Archives & Research Center.   
  • I lost an item at the Museum. Where should I go? If you lose something during your visit, please visit the Welcome Desk or call 314-442-3711.
  • Is there anywhere to nurse an infant? The Museum has a multipurpose room that can be used by nursing mothers for privacy and comfortability.  

Planning a Visit: 

  • How long should I plan for my visit to the Museum? The Museum exhibition is self-guided unless you book a guided tour. If you choose to do a guided tour, expect your visit to last anywhere between one hour to an hour and a half. Keep in mind that all school groups must register for a guided tour. Click Here for more information on School Tours and to sign up today
  • When can I book a tour? Click here to fill out the Museum’s group tour interest form.
  • Can I bring my children to this Museum? We encourage guests of all ages to explore the history of the Holocaust. However, this is a history that is both graphic and intense. As a result, some of the content within our exhibit is heavy and should be handled with care and respect. The exhibition was designed for ages 10 and up; parent and guardian discretion is advised.  
  • Does the Museum have a parking lot? Yes, on-site parking is available. We also have electric car charging stations available on a first come-first-serve basis. School/Group Tour Buses should park on the side of the lot closest to the retaining wall. 

Join our Team: 

  • Can I volunteer at the Museum? Absolutely! We are currently seeking new volunteers to serve as Visitor Services, Museum Educators, Impact Lab Facilitators, and Speakers/Descendant Speakers. Please visit our Volunteer page for more information.  
  • Are internships available? Internships will be available in 2023. Please check back in on our websites for updates. 
  • How do I become a member? Click Here to learn more about becoming a Museum member.