Frequently Asked Questions

The St. Louis Kaplan Feldman Holocaust Museum is situated in the Creve Coeur area near Interstate 270, approximately 15 miles west of downtown St. Louis.

Address:
36 Millstone Campus Drive
St. Louis, Missouri 63146

The St. Louis Kaplan Feldman Holocaust Museum hours are:

• Wednesday – Sunday: 10:00 AM to 4:30 PM
• The last ticket is sold at 3:40 PM

• Permanent Holocaust Exhibition: $12 Adults (18-64) | $10 Seniors (65+), Students with ID, Veterans | $6 Young Adults (10-17) | Free for survivors, members, and children under 10
• Impact Lab: $3 Adults (18+) | $2 Young Adults (10-17) and Members | Free for children under 10

Most visitors spend 1.5 to 2 hours exploring the permanent Holocaust exhibition, Impact Lab, and special exhibits. School groups and guided tours may vary in length.

The Gift Shop is open during Museum hours and public events/programs.

Yes, the Gift Shop (located left of the Front Desk) is free to browse without a ticket.

The Archives & Research Center is open Monday through Friday by appointment only. Email Amy Moorman at AMoorman@STLHolocaustMuseum.org to schedule.

For Individual Ticket Purchases:
Tickets are eligible for a full refund up to 24 hours prior to the start time of the ticketed experience. If a request is submitted less than 24 hours prior to the ticketed experience’s start time, tickets may be rescheduled for a later date, but a refund will not be provided.

For Group Ticket Purchases:
Group visit tickets are eligible for a full refund up to one week prior to the start of the ticketed experience. If a request is submitted less than one week prior to the ticketed experience’s start time, tickets may be credited towards a future visit, but a refund will not be provided. This policy applies to unused tickets as part of a group visit, as well.

The St. Louis Kaplan Feldman Holocaust Museum is fully ADA-compliant with wheelchair accessibility throughout all exhibition spaces. An elevator provides access to the lower level and Archives & Research Center, while an accessible incline leads to the Impact Lab. Limited wheelchairs are available to visitors for free.

In addition, the museum partners with Kulture City to create a sensory-safe environment for all visitors. Sensory bags are available at the Front Desk, and we provide sensory-sensitive spaces to accommodate diverse needs.

Photography and video for personal, non-commercial use are permitted without flash, provided they are taken respectfully and align with the museum’s Visitor Conduct Policy. However, selfies, tripods, monopods, selfie sticks, and flash photography are prohibited due to the sensitive and solemn nature of the content.

Videos of museum tours, educators, staff, or presentations require prior authorization. We ask that all photography be conducted in a manner that respects the memory of Holocaust victims and survivors. Some areas or artifacts may have additional photography restrictions clearly marked.

Food and drinks are allowed in the museum after passing through security screening, but are NOT permitted inside the Main Exhibition, Impact Lab, Special Exhibition areas, or Archives & Research Center.

• Food and beverages may be consumed in designated areas such as the lobby.
• Vending machines are available on the lower level. The museum does not have a café or dining area.
• For school groups with questions about lunch accommodations or student bags, contact our education department in advance. Water bottles are permitted in the building but must remain sealed in exhibition areas.

Yes, free parking is available on-site at the St. Louis Kaplan Feldman Holocaust Museum. Our parking lot can accommodate cars, buses, and accessible vehicles with designated accessible parking spaces near the entrance.

Yes, free Wi-Fi access is available in most areas of the museum building. Visit the Welcome Desk for network information and connection instructions when you arrive.

Yes, the museum has a multipurpose room available for nursing mothers who would like privacy and comfort while feeding their infants. Please ask staff at the Welcome Desk, and they will direct you to this quiet, private space.

If you lose an item during your museum visit, please contact the Welcome Desk immediately or call 314-442-3711. Our staff maintains a lost and found and will do our best to locate missing items and reunite them with their owners.

The St. Louis Kaplan Feldman Holocaust Museum prioritizes visitor safety with professional security screening for all guests. Upon arrival, all visitors pass through security screening, including bag checks. Purses, bags, and jackets must pass through security before entering the museum. Large bags are prohibited within the museum for safety reasons.

Masks are not currently required when visiting the St. Louis Kaplan Feldman Holocaust Museum. Visitors who feel more comfortable wearing masks are welcome and encouraged to do so.

Health policies may change based on guidance from the Centers for Disease Control and Prevention (CDC), local health departments, and current community transmission levels. We recommend checking our website or calling 314-442-3711 before your visit for the most current health and safety policies.

The St. Louis Kaplan Feldman Holocaust Museum maintains safety protocols based on guidance from the Centers for Disease Control and Prevention (CDC) and local government health authorities. We ask all visitors who are sick or feeling unwell to please stay home and reschedule their visit.

The St. Louis Kaplan Feldman Holocaust Museum welcomes volunteers in multiple roles, including Visitor Services, Museum Educators, Impact Lab Facilitators, and Speakers/Descendant Speakers. Volunteers are essential to our educational mission and help ensure every visitor has a meaningful experience. Learn more about volunteer opportunities.

We also post current internship opportunities for students and recent graduates.

Museum membership offers unlimited free admission, special member events, discounts in the Gift Shop, reciprocal benefits at other museums, and the satisfaction of supporting Holocaust education. Membership levels range from individual to family to corporate sponsorship. Learn more about membership levels, benefits, and pricing or join online today.

Note: Members receive advance notice of special exhibitions, exclusive speaker events, and educational programs. Your membership is tax-deductible and directly supports our exhibits, educational programs, and preservation efforts.

If you have Holocaust-related artifacts, documents, photographs, or personal items you’d like to donate, contact Amy Moorman at AMoorman@STLHolocaustMuseum.org
or complete our Artifact Request form. We do not accept walk-in donations.